Escalate an executive recovery plan within 48 hours.

Evidence used

• Executive sponsor absent from the last three scheduled meetings.
• Two support tickets open beyond the 14-day resolution target.
• Renewal record has not advanced stage since 2 July.

Draft

Editable until committed. Nothing is sent from this prototype.

What will happen

• An email will be sent to Dana Whitfield at Northstar Systems.
• The renewal stage in CRM will change to At Risk.
• A note will be added to the account activity log.